Debevoise Data Blog

APRIL 16, 2024

Online customer service chatbots have been around for years, allowing companies to triage customer queries with pre-programmed responses that addressed customers’ most common questions. Proponents of this technology argue companies can achieve better customer satisfaction while reducing costs of human-supported customer service.

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Lawyerist

MARCH 1, 2024

Lawmatics knows this pain and created its Custom Dashboards feature to address the problem. With Custom Dashboards, you now have a way to see meaningful data, make an informed decision, and act promptly. Furthermore, customization tools let you pick the information that matters to your firm and display it in relevant ways.

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Legal IT Insiders

OCTOBER 25, 2023

Lexis+ AI is a generative AI solution that Lexis says will provide hallucination-free, linked … LexisNexis announces the general availability of Lexis+ AI for US customers Read More » The post LexisNexis announces the general availability of Lexis+ AI for US customers appeared first on Legal IT Insider.

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Trellis.Law Blog

NOVEMBER 6, 2023

Law firms are… Continue reading → The post Legal Safeguards: Microsoft’s Role in Shielding Customers from AI-Related Lawsuits first appeared on Trellis.Law Blog. As tech companies compete to produce the best generative AI (GAI), the legal industry is learning how to adapt to this new norm.

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Lawmatics

FEBRUARY 6, 2024

Welcome to Lawamtics Custom Dashboards. Why Custom Dashboards? With Custom Dashboards, you can say goodbye to the tyranny of tedious disorganization. As your law firm’s new homepage, Custom Dashboards delivers your most critical performance metrics right to your fingertips. Managing a law firm is hard enough.

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Legal IT Insiders

APRIL 29, 2024

US software investment firm Thoma Bravo on Friday (26 April) announced it has reached an agreement to buy London Stock Exchange-listed cybersecurity company Darktrace for £4.3bn, marking another private equity […] The post Thoma Bravo acquires Darktrace: Net positive or negative for legal customers?

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Solo Practice University

FEBRUARY 23, 2023

Surely, by now, most customers would prefer to send an email, fill out an online form, or contact a company via social media—right? We’ve all heard about how millennials and members of Generation Z hate picking up their phones. Or how the ongoing robocall epidemic has damaged trust in business telecommunications overall.

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Legal IT Insiders

MAY 8, 2024

Adobe today (8 May) announces the availability of Acrobat AI Assistant for enterprise customers. Integrated into Acrobat workflows, the AI Assistant is a gen AI conversational engine that can help […] The post Adobe announces general availability of Acrobat AI Assistant for enterprise customers appeared first on Legal IT Insider.

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Legal IT Professionals

JANUARY 25, 2024

Henry Piatek, who has more than 30 years of experience supporting leading law firms with their implementation of legal technology solutions such as Elite 3E, document management systems, CRM and other enterprise software, has joined legal technology solutions provider Helm360 as Director of Customer Success.

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Attorney at Work

JANUARY 14, 2022

These tips, adapted from Affinity Consulting Group ’s “ Adobe Acrobat for Legal Professionals ,” show how making a few simple interface customizations will enable you to work more efficiently and effortlessly find commands. Customize Quick Tool Commands. Customize The Navigation Pane. Dock the Page Controls Toolbar.

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TechLaw Crossroads

FEBRUARY 1, 2024

But just like I saw at CES, there were some vendors and attendees who were beginning to see that Gen AI, like ordinary AI, needs to be focused on what problems it can solve rather than convincing customers to buy Gen AI products for the sake of saying they got ’em. It doesn’t oversell, stays in its lane, and looks after its customers’ needs.

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lennyesq

MAY 2, 2024

Only from its digital doc-signing service, which is isolated from its cloudy storage Simon Sharwood Dropbox has revealed a major attack on its systems that saw customers’ personal information accessed by unknown and unauthorized entities. ” So basically a DocuSign clone.

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Legal Tech Monitor

JANUARY 24, 2024

The post Customizing AI To Specific Legal Practice Areas appeared first on Above the Law. To develop genuinely equitable AI-driven solutions, the responsible use of AI requires due diligence and commitment to fairness.

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Legal IT Insiders

JANUARY 18, 2024

We spoke with Mishcon de Reya’s executive chairperson Kevin Gold and Flex Legal co-founder Mary Bonsor about the rationale behind the acquisition and how Flex Legal will remain autonomous in … Flex Legal tells law firm customers it’s business as usual following Mishcon acquisition Read More » The post Flex Legal tells law firm (..)

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Dewey B Strategic

MAY 4, 2023

According to the press release “Lexis+ AI is built and trained on the largest repository of accurate and exclusive legal content, leveraging an extensive collection of documents and records to provide customers with trusted, comprehensive legal results with unmatched speed and precision and backed by verifiable, citable authority.”

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Legal Tech Monitor

NOVEMBER 9, 2023

But you may not be well-versed in another skill that is just as important in our client-driven profession: good customer service. So, what does exceptional customer service look like for lawyers? To excel in customer service, lawyers must recognize each client’s communication style and adapt to it.

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Legal Tech Monitor

MARCH 6, 2024

Elite today (6 March) launched a ‘premier delivery’ partner program, which will enable its customers to work directly with service partners on end-to-end implementations of Elite’s 3E cloud solution. The post Elite launches new partner program to enable direct customer implementation services appeared first on Legal IT Insider.

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OpenText

DECEMBER 9, 2022

eDiscovery … The post How to generate a custom shortlist of eDiscovery vendors appeared first on OpenText Blogs. While this antiquated approach may work for some companies or use cases, many law firms and corporations are identifying and evaluating newer legaltech technology that better align to maturity and needs.

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Legal Tech Monitor

JANUARY 25, 2024

Weak customer service practices impact every aspect of a lawyer’s representation of a client, including weakening the client’s confidence and trust in the lawyer. Improving customer service should be a continuing project for the law firm. What about receiving a better-than-predicted settlement?

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Legal Tech Monitor

MARCH 15, 2024

AI washing isn’t new to the legal tech industry, but legal tech customers and investors say the practice has exacerbated in the age of generative AI, from providers repackaging decade-old offerings to others launching tools that are essentially “ChatGPT wrappers.”

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Legal Tech Monitor

FEBRUARY 1, 2024

But just like I saw at CES, there were some vendors and attendees who were beginning to see that Gen AI, like ordinary AI, needs to be focused on what problems it can solve rather than convincing customers to buy Gen AI products for the sake of saying they got ’em. It doesn’t oversell, stays in its lane, and looks after its customers’ needs.

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Legal IT Insiders

OCTOBER 19, 2023

Wolters Kluwer Legal & Regulatory, UK today (19 October) announced the launch of its new Legal Services Portal for Legisway Enterprise and Legisway Essentials users in the UK – Legisway … Wolters Kluwer launches Legal Services Portal for corporate customers Read More » The post Wolters Kluwer launches Legal Services Portal for (..)

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Martindale-Avvo

FEBRUARY 9, 2023

Unfortunately, when customers or clients sense this unease, they’re less likely to invest in products or services that may have felt compelling in the past. Still, the concerns of yesteryear remain as prescient as ever: how can businesses keep customers or clients engaged when all signs point to a downturn?

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Discovery Advocate

JANUARY 16, 2024

An ESI protocol should be customized to the specific client, its ESI and the solutions used because—as the case outlined below shows—there is no one-size-fits-all solution. Like other court documents, the ESI protocol should also be customized according to the client’s needs.

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Solo Practice University

MARCH 14, 2023

The customer is always right. Nowhere is this truer than in customer service. Get your customer service facts straight—with a little help from Ruby. George Washington had wooden teeth. Humans only use 10% of our brains. Myths and misconceptions are a part of life. They’re emotionally charged. They’re convenient.

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Legal Tech Monitor

OCTOBER 19, 2023

Wolters Kluwer launches Legal Services Portal for corporate customers Read More » The post Wolters Kluwer launches Legal Services Portal for corporate customers appeared first on Legal IT Insider.

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Vogel IT Law

NOVEMBER 28, 2023

million customers.” The November 24, 2023 report entitled “Indian Hotels Probes Alleged Customer Data Breach” ( [link] ) included these comments: The criminal, who uses the moniker “dnacookes,” recently announced the theft in a post to the English-language cybercrime forum BreachForums.

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Legal IT Insiders

MARCH 6, 2024

Elite today (6 March) launched a ‘premier delivery’ partner program, which will enable its customers to work directly with service partners on end-to-end implementations of Elite’s 3E cloud solution.

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Legal Tech Monitor

JANUARY 18, 2024

Flex Legal tells law firm customers it’s business as usual following Mishcon acquisition Read More » The post Flex Legal tells law firm customers it’s business as usual following Mishcon acquisition appeared first on Legal IT Insider.

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Legal Tech Monitor

OCTOBER 25, 2023

LexisNexis announces the general availability of Lexis+ AI for US customers Read More » The post LexisNexis announces the general availability of Lexis+ AI for US customers appeared first on Legal IT Insider. LexisNexis Legal & Professional today (25 October) announced the general availability of Lexis+ AI for U.S.

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Lineal Services

NOVEMBER 15, 2023

Using ChatCraft Custom Fields in Relativity to Review Chat Data The review of chat and collaborative data in legal proceedings can be complex, given the dynamic nature of digital communication. The post Using ChatCraft Custom Fields in Relativity to Review Chat Data appeared first on Lineal.

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CaseFox

SEPTEMBER 3, 2023

One of the most overlooked features that can help law firms revolutionize their legal practice is custom tags. Custom tags make an organization easy for lawyers. There are very few case management softwares in the industry that offers custom tagging features. What Are Custom Tags?

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Relativity

NOVEMBER 6, 2023

Dive into the customer-driven innovation that helped build Relativity aiR for Review—the first generative AI application in RelativityOne—to learn about generative AI, how GPT-4 and customer input power aiR, and what it all means for the future of e-discovery.

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Legal IT Professionals

DECEMBER 19, 2023

Global law firm Hogan Lovells and its legal tech brand ELTEMATE have launched ELTEMATE CRAIG – its refined and customized legal generative AI solution. ELTEMATE CRAIG can be used to draft legal documents, summarize large sets of facts, extract and structure information into legal documents, create fact chronologies and much more.

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Lawmatics

AUGUST 16, 2023

We asked some of our customers what running a smartfirm means to them, and how Lawmatics has helped them stay on the cutting edge. Lawmatics Customers Answer first appeared on Lawmatics. Here are their responses: What does running a smartfirm mean to you? We’re proud to lead the next evolution of the legal client experience.

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LawSites

APRIL 2, 2024

But now, the company has introduced custom dashboards, enabling firms to create their own unique dashboards showing the precise data they wish to track. For example, Lawmatics provides standard metrics for items such as new leads, conversion rates, and cost per lead, any of which can be included in a custom dashboard.

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Debevoise Data Blog

JANUARY 9, 2023

There is a growing trend among customer-facing businesses towards using artificial intelligence (“AI”) to analyze voice data on customer calls. Companies are using these tools for various purposes including identity verification, targeted marketing, fraud detection, cost savings, and improved customer service.

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