Australian-founded client relationship management vendor Client Sense has hired Allison Nussbaum, formerly the VP of client value at Pitchly, as its VP of client solutions, we can reveal.
Nussbaum, who is based in Greater Boston, has a background in data analysis, client relationship management, and experience management within the legal sector. Befor Pitchly she was senior director for customer success at Kira Systems and has held roles at Manzama, Nixon Peabody and Goodwin Procter. Client Sense recently entered a strategic partnership with Litera, and will be leveraging Nussbaum’s expertise in partner programs to help shape the alliance.
Steve Tyndall, founder and CEO of Client Sense, said: “Allison brings the level of capability, experience, and authenticity that is an exceptional fit for our expert and personable team. Allison’s experience and approach to providing genuine and pragmatic advice is ideal to guide firms through the intricate and increasingly confusing landscape of CRM, ERM, and business intelligence software.”
Nussbaum said: “I was immediately drawn to the story behind Client Sense. Anyone who has worked in a legal or accounting firm’s business development or marketing team will be excited about its possibilities. I see a tremendous opportunity to re-engineer how firms leverage the untapped data in every inbox.
“The market has long sought a new approach to client relationships, and Client Sense is perfectly positioned to deliver on this. I’m excited to be part of their journey.”
Client Sense, which recently appointed Laura Hester Fickle in the role of senior client success manager to support the company’s North America and Europe growth, has a growing client base in the United States, including firms such as Lathrop GPM, Roetzel, Bilzin Sumberg, Smith Anderson, and Allen Matkins.